{"id":3068,"date":"2026-04-18T09:19:39","date_gmt":"2026-04-18T08:19:39","guid":{"rendered":"https:\/\/zuumhost.com\/blog\/?p=3068"},"modified":"2026-05-13T11:09:37","modified_gmt":"2026-05-13T10:09:37","slug":"my-website-is-down-what-to-do","status":"publish","type":"post","link":"https:\/\/zuumhost.com\/blog\/server\/my-website-is-down-what-to-do\/","title":{"rendered":"My website is down: what to do?"},"content":{"rendered":"<figure id=\"attachment_3069\" aria-describedby=\"caption-attachment-3069\" style=\"width: 300px\" class=\"wp-caption alignnone\"><img fetchpriority=\"high\" decoding=\"async\" class=\"wp-image-3069 size-medium\" src=\"https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/website-error-300x300.png\" alt=\"My website is down: what to do?\" width=\"300\" height=\"300\" srcset=\"https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/website-error-300x300.png 300w, https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/website-error-150x150.png 150w, https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/website-error-768x768.png 768w, https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/website-error.png 1024w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><figcaption id=\"caption-attachment-3069\" class=\"wp-caption-text\"><em>My website is down: what to do?<\/em><\/figcaption><\/figure>\n<h2 class=\"gb-color-dark-secondary\">My website is down: what to do?<\/h2>\n<p>At some point, you might find your website not working after the latest changes made or for no obvious reason.<\/p>\n<p>You can always get in touch with our\u00a0Live Chat\u00a0agents for the prompt assistance. But if you are the curious one and would like to get a better understanding of how things work and how to fix them yourself next time, this guide will be helpful for you as we have covered here the most common &#8216;website down&#8217; cases and ways to resolve them:<\/p>\n<ul>\n<li>Server Not Found, Website Unavailable<\/li>\n<li>Server connection timed out, the connection was reset<\/li>\n<li>500 Internal Server Error<\/li>\n<li>508 Resource Limit is Reached<\/li>\n<li>403 Forbidden<\/li>\n<li>White blank page<\/li>\n<li>400 Bad Request<\/li>\n<li>404 Not Found<\/li>\n<li>507 Insufficient storage<\/li>\n<li>Parking page (instead of valid content)<\/li>\n<li>Your connection is not secure<\/li>\n<li>Corrupted WordPress admin dashboard<\/li>\n<\/ul>\n<h2><b>Server Not Found, Website Unavailable<\/b><\/h2>\n<p><b>Does the website work in other browsers?<\/b><\/p>\n<p>If the website does not come up in various browsers (Chrome, Firefox, Safari, etc.), try checking it with\u00a0<a href=\"http:\/\/downforeveryoneorjustme.com\/\">https:\/\/dnschecker.org<\/a>\u00a0or different proxy services:<\/p>\n<p><a href=\"http:\/\/anonymouse.org\/\">http:\/\/anonymouse.org<\/a><br \/>\n<a href=\"http:\/\/kproxy.com\/\">http:\/\/kproxy.com<\/a><br \/>\n<a href=\"https:\/\/zend2.com\/\">https:\/\/zend2.com<\/a><\/p>\n<p>If some of your browsers display the website and some don\u2019t, the browser cache is to blame. Follow the\u00a0guidelines to clear it\u00a0and check again.<\/p>\n<h2><b>Works in online proxies but not in your browsers?<\/b><\/h2>\n<p>Most likely, the issue is related to the DNS propagation. It is caused by the domain\u2019s DNS zone change and may take up to 24-48 hours to be completed. This is a fully independent process that includes updating servers\u2019 DNS caches all over the world. That is why it may take so much time.<\/p>\n<p>The propagation process is performed automatically, and it cannot be influenced, unfortunately.<\/p>\n<p>While waiting, you can also try clearing the\u00a0<a href=\"http:\/\/www.wikihow.com\/Flush-DNS\">computer DNS<\/a>\u00a0and\u00a0browser cache\u00a0and checking the website again.<\/p>\n<p>Do not want to wait? Go ahead and edit the\u00a0local hosts file\u00a0to bypass the DNS propagation forcing the domain to be resolved directly onto the server.<\/p>\n<h2><b>Does not work in other browsers, proxies, devices?<\/b><\/h2>\n<p>Check if your\u00a0domain is correctly pointed to the server.<\/p>\n<p>If it is and DNS propagation has passed a long time ago<b>, global issues on the server<\/b>\u00a0your domain is hosted on might be taking place. These issues may be caused by scheduled or unscheduled maintenance, software update, or temporary technical issues.<\/p>\n<p>The best way to find out if there are any global issues is to check the\u00a0server your account is located on\u00a0and refer to our\u00a0status page.<\/p>\n<p>Look through the recent posts and find if any of them is related to your server. When found, the latest updates and ETA on the handling can be found below the post.<\/p>\n<p>If\u00a0<b>no status post<\/b>\u00a0is found, most likely the issue is not a global one and needs further investigation.<\/p>\n<h2><b>500 Internal Server Error<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-3070\" src=\"https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/sitedown6-300x75.png\" alt=\"\" width=\"300\" height=\"75\" srcset=\"https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/sitedown6-300x75.png 300w, https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/sitedown6-768x192.png 768w, https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/sitedown6.png 849w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p><strong>The most common reasons for this error are:<\/strong><\/p>\n<p>1. Incorrect .htaccess directives;<br \/>\n2. Incorrect\u00a0file\/folder permissions;<br \/>\n3. Overusage of account\u00a0resources\u00a0(RAM, CPU);<\/p>\n<p>4.\u00a0 Rarely, a triggered mod_security rule.<\/p>\n<h2><b>508 Resource Limit is Reached<\/b><\/h2>\n<p><img decoding=\"async\" class=\"alignnone size-medium wp-image-3071\" src=\"https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/sitedown7-300x137.png\" alt=\"\" width=\"300\" height=\"137\" srcset=\"https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/sitedown7-300x137.png 300w, https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/sitedown7-768x350.png 768w, https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/sitedown7.png 844w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>It means that your website is hitting the\u00a0<b>LVE\u00a0<\/b>limitations.<br \/>\nIn this case, contact us via\u00a0HelpDesk\u00a0and we will investigate the issue for you.<\/p>\n<h2><b>403 Forbidden<\/b><\/h2>\n<div>May be caused by:<\/div>\n<ul>\n<li>incorrect\u00a0file\/folder permissions;<\/li>\n<li>deny rules in .htaccess;<\/li>\n<li>suspicious activity on your website front- or back-end which was blocked by\u00a0ModSecurity;<\/li>\n<li>the\u00a0<b><i>\/xmlrpc.php<\/i><\/b>\u00a0file that was temporarily blocked on our end;<\/li>\n<li>block due to phishing\/malware. Contact our\u00a0Support Team\u00a0to check whether this type of block was applied to your site.<\/li>\n<\/ul>\n<p><b>Error 403 Forbidden Request forbidden by administrative rules<\/b>\u00a0indicates that the request has been blocked in one of the security services used on our server. So if you receive it on your website,\u00a0contact our support team<b><\/b>\u00a0for further investigation.<\/p>\n<h2><b>Blank page on the website<\/b><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3072\" src=\"https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/sitedown8-300x83.png\" alt=\"\" width=\"300\" height=\"83\" srcset=\"https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/sitedown8-300x83.png 300w, https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/sitedown8-768x213.png 768w, https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/sitedown8.png 849w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>It is usually caused by PHP errors which you can check in the\u00a0<b>error_log<\/b>\u00a0file located in the domain web root directory. The output contains a lot of useful information: path, database schema, exact file and line where the error appears, etc.<\/p>\n<p>PHP Selector\u00a0also allows you to enable error reporting right on your website page. You should checkmark\u00a0<b>display_errors<\/b>\u00a0in PHP Options:<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-3073\" src=\"https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/display_errors_01-300x180.png\" alt=\"\" width=\"300\" height=\"180\" srcset=\"https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/display_errors_01-300x180.png 300w, https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/display_errors_01-768x461.png 768w, https:\/\/zuumhost.com\/blog\/wp-content\/uploads\/2026\/04\/display_errors_01.png 880w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Reload your home page and check PHP errors\/warnings that appeared.<\/p>\n<p>In most cases, such an issue is caused by a theme\/template or a plugin\/component\/addon. Try changing or disabling them to see if the error goes away.<\/p>\n<p>The blank page can also be caused by incorrect\u00a0file\/folder permissions.<\/p>\n<p>If you are unsure about the cause, get in touch with us and we will point you in the right troubleshooting direction.<\/p>\n<h2><b style=\"font-style: inherit;\"><\/b><b style=\"font-style: inherit;\">400 Bad Request<\/b><\/h2>\n<p>The 400 Bad Request status code indicates that the server is unable to process the request due to something that is perceived to be a client-side error.<br \/>\nThe most common reasons for this error are:<\/p>\n<ul>\n<li>URL string syntax error;<\/li>\n<li>corrupted browser cache &amp; cookies;<\/li>\n<li>DNS Lookup cache;<\/li>\n<li>file size is too large;<\/li>\n<li>a conflict between browser extensions.<\/li>\n<\/ul>\n<div>1. Check that the domain name and the specific URL you\u2019re trying to access are typed correctly. If the URL contains special characters, make sure they have been encoded correctly and are legal URL characters. For long URLs, you might find it easier and less error-prone, to use an online URL encoder\/decoder. These types of utilities should also be able to detect illegal characters automatically in the URL as well.<\/div>\n<div>2. Clear browser cache and cookies. Check\u00a0this guide\u00a0for clearing the browser cache for all the major browsers.<\/div>\n<div>3. If you\u2019re trying to upload a file to a website that\u2019s exceeding the server file size limit, you\u2019ll encounter a 400 Bad Request error. Try uploading a smaller file first. If it proves successful then the initial file is probably too large and you\u2019ll need to reduce it before uploading it again.<\/div>\n<div>4. Clear DNS cache. Local DNS data isn\u2019t stored by the browser but by the operating system itself. Feel free to find our detailed guide on how to clear the DNS cache\u00a0here.<\/div>\n<p>5. Deactivate browser extensions. If you have browser extensions installed that affect website cookies then these could cause the issue. Try temporarily disabling them to see if it makes a difference.<\/p>\n<h2><b>404 Not Found<\/b><\/h2>\n<p>The most common reason for an error 404 message is when website content was removed or moved to another URL. There are also other reasons why an error message could appear, namely:<\/p>\n<ul>\n<li>the URL or its content was either deleted or moved (without adjusting any internal links accordingly);<\/li>\n<li>the URL was written incorrectly, linked incorrectly, or typed into the browser incorrectly;<\/li>\n<li>the entered domain name doesn\u2019t exist;<\/li>\n<li>.htacess file and rules inside\/or their absence can cause 404 error (like in WordPress, absence of the default WordPress rules can cause 404 on pages, or like in Laravel, etc.);<\/li>\n<li>in rare cases, the issue may be connected with ModSecurity.<\/li>\n<\/ul>\n<div><strong>There are several ways to fix the issue:<\/strong><\/div>\n<div>1. Replace incorrect links with the working ones.<\/div>\n<div>2.Delete all links pointing to 404 pages. It is also suggested to remove broken pages from the search index. You can use any removal tool of your choice, for example, the\u00a0<a href=\"https:\/\/search.google.com\/search-console\">URL removal tool<\/a>\u00a0provided by Google to deindex broken pages. You can find more about how to permanently deindex pages\u00a0<a href=\"https:\/\/developers.google.com\/search\/docs\/advanced\/crawling\/overview?hl=en\">here<\/a>.<\/div>\n<p>3.Update your WordPress site\u2019s permalinks. This can be done through the WordPress dashboard. All you need to do is go to Settings &gt;&gt; Permalinks and click Save Changes (you don\u2019t need to make any changes, clicking Save Changes is enough).<\/p>\n<h2><b>507 Insufficient storage<\/b><\/h2>\n<p>The 507 Insufficient Storage error is a 50x series status code that indicates database and file system errors.<br \/>\nAny of the following can cause this particular issue:<\/p>\n<ul>\n<li>outdated plugins or themes on WordPress websites;<\/li>\n<li>low server resources such as disk space;<\/li>\n<li>limitation in the RAM.<\/li>\n<\/ul>\n<div><strong>Here are a few solutions to this issue:<\/strong><\/div>\n<div>1. Make sure that your website uses up-to-date plugins and themes.<\/div>\n<p>2. Optimize the databases and make sure they have enough space on disk for temporary files.\u00a0Here\u00a0you can find how to optimize databases for the most popular CMS.<\/p>\n<p>&nbsp;<\/p>\n<div>That&#8217;s it!<\/div>\n<div><\/div>\n<div>\n<p><b>Get Started with <\/b><strong>Cpanel Hosting<\/strong><b><\/b><b>:<\/b><a href=\"https:\/\/zuumhost.com\/Cpanel-hosting\">\u00a0<b>Order Now<\/b><\/a><\/p>\n<p><b>Get Started with Cpanel Offshore:<\/b><a href=\"https:\/\/zuumhost.com\/Offshore\">\u00a0<b>Order Now<\/b><\/a><\/p>\n<p><b>Get Started with Reseller Hosting:<\/b><a href=\"https:\/\/zuumhost.com\/Reseller\">\u00a0<b>Order Now<\/b><\/a><\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>My website is down: what to do? At some point, you might find your website not working after the latest [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":3069,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[4,11],"tags":[],"class_list":["post-3068","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cpanel","category-server"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>My website is down: what to do? - Zuumhost blog<\/title>\n<meta name=\"description\" content=\"My website is down: what to do?. 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